ORVAL REAL ESTATE PRIVACY POLICY

Version 1.6
Effective Date: 16th June 2026

1. Introduction

Orval Real Estate (“we”, “our”, “us”) is committed to protecting the privacy of our clients, customers, tenants, landlords, vendors, purchasers, contractors and website users.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Contact Details

Orval Real Estate
AngryDad Investments Pty Ltd ATF Orval Real Estate
ABN: 34 621 461 078

Address:
1202/19 Albert Avenue
Broadbeach QLD 4218

Email: sales@orvalrealestate.com.au

Phone: 0452 190360

Privacy Officer: Principal Licensee

2. What Personal Information We Collect

We may collect personal information including:

Identification Information

  • Full name
  • Date of birth
  • Residential address
  • Postal address
  • Phone numbers
  • Email address
  • Driver licence details
  • Passport details
  • Government-issued identification

Property Information

  • Property ownership details
  • Property transaction records
  • Leasing and tenancy information
  • Financial information relating to property transactions

Financial Information

  • Bank account details
  • Trust account transaction records
  • Credit references
  • Rental payment history
  • Income verification documents

Employment Information

  • Employer details
  • Occupation
  • Employment history
  • Income information

Website and Technology Information

When visiting our website, we may collect:

  • IP address
  • Browser type
  • Device information
  • Website usage information
  • Cookies and analytics data

3. How We Collect Personal Information

We collect personal information through:

  • Property appraisals
  • Sales listings
  • Buyer enquiries
  • Rental applications
  • Property management services
  • Open homes and inspections
  • Telephone conversations
  • Email communications
  • Website forms
  • Social media interactions
  • Third-party service providers
  • Government databases where legally permitted
  • Identity verification services

Information may be collected directly from you or from authorised third parties.

4. Why We Collect Personal Information

We collect personal information to:

  • Provide real estate services
  • Sell and market properties
  • Manage rental properties
  • Assess tenancy applications
  • Verify identity
  • Comply with legal obligations
  • Conduct property inspections
  • Maintain trust account records
  • Respond to enquiries
  • Process transactions
  • Improve our services
  • Send marketing communications where permitted

Without certain information we may be unable to provide requested services.

5. Use of Personal Information

We may use personal information for:

  • Property sales and purchases
  • Leasing and property management
  • Client relationship management
  • Customer service
  • Marketing and promotional activities
  • Identity verification
  • Compliance with regulatory requirements
  • Risk management and fraud prevention
  • Business administration

We will only use personal information for purposes that are reasonably necessary for our business activities or as required by law.

6. Disclosure of Personal Information

We may disclose personal information to:

  • Vendors and purchasers
  • Landlords and tenants
  • Solicitors and conveyancers
  • Mortgage brokers and lenders
  • Government agencies
  • Regulatory authorities
  • Property inspectors
  • Tradespeople and contractors
  • Property portals and advertising platforms
  • Information technology providers
  • Cloud storage providers
  • Identity verification providers
  • Professional advisers including accountants and lawyers

We will not sell personal information to third parties.

7. Direct Marketing

We may use personal information to provide:

  • Property alerts
  • Market updates
  • Property opportunities
  • Newsletters
  • Promotional communications

You may opt out of marketing communications at any time by:

  • Clicking the unsubscribe link
  • Contacting our office
  • Emailing us directly

We comply with the Spam Act 2003.

8. Website Cookies and Analytics

Our website may use:

  • Cookies
  • Google Analytics
  • Social media integrations
  • Website performance monitoring tools

Cookies help improve website functionality and user experience.

Users may disable cookies through browser settings; however, some website features may not function correctly.

9. Data Security

We take reasonable steps to protect personal information from:

  • Misuse
  • Interference
  • Loss
  • Unauthorised access
  • Modification
  • Disclosure

Security measures may include:

  • Secure cloud storage
  • Password-protected systems
  • Multi-factor authentication
  • Staff privacy training
  • Access controls
  • Secure disposal procedures

While we take reasonable precautions, no method of electronic transmission or storage is completely secure.

10. Overseas Disclosure

Some service providers used by Orval Real Estate may store information outside Australia.

Where overseas disclosure occurs, we take reasonable steps to ensure the recipient complies with privacy obligations consistent with Australian law.

11. Access to Personal Information

You may request access to personal information we hold about you.

Requests should be made in writing to our Privacy Officer.

We may refuse access where permitted by law and will provide reasons if applicable.

12. Correction of Personal Information

If you believe information we hold is inaccurate, incomplete or out of date, please contact us.

We will take reasonable steps to correct information where appropriate.

13. Data Retention

We retain personal information only for as long as:

  • Required by law
  • Necessary for business purposes
  • Required for dispute resolution
  • Required under trust account and regulatory obligations

Information that is no longer required will be securely destroyed or de-identified.

14. AML/CTF Compliance

Where applicable, we may collect and verify personal information to comply with Anti-Money Laundering and Counter-Terrorism Financing obligations.

This may include identity verification and record-keeping requirements prescribed by law.

15. Complaints

If you believe your privacy has been breached, please contact our Privacy Officer.

We will investigate complaints and respond within a reasonable period.

Complaints may also be made to:

Office of the Australian Information Commissioner (OAIC)

Website: www.oaic.gov.au

Phone: 1300 363 992

16. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will be available on our website and at our office.

17. Contact Us

Privacy Officer

Orval Real Estate

1202/19 Albert Avenue
Broadbeach QLD 4218

Email: sales@orvalrealestate.com.au

Phone: 0452 190360

Website: www.orvalrealestate.com.au